All inquiries are dealt with via email. Emails are answered generally every night from between 5pm - 12pm.
If you wish to contact us via telephone please email us and book an appointment.
Our email address is email@example.com
West Midlands, Birmingham. B43
Hello and welcome
to cheapfish.co.uk. We are an online based company who supply people
with aquatic species all over the UK. Our team, certificated and second
to none with direct links to suppliers both within the country and all
over the world. Our initial aim was and still is to offer a service which enabled
people who had an interest in fish and aquatic species but wasn't able
to get to a pet store able to purchase species from us and have
them delivered direct to their door.
Since then the company has grown to what is is today and still is growing with new species being added to our easy to use web pages on a regular basis. We now have two sites both providing a service for all to use without leaving the comfort of your home with thousands of aquatic fish, invertebrates and plants both common and rare within the aquatic hobby able to be bought and delivered online.
Please enjoy the site as you will see there's many of weird and wonderful creatures on it and any questions please don't hesitate to ask us via email at firstname.lastname@example.org
Fish biology and behaviour
Fish health and welfare
Water pollution and management
Mechanisation in fish husbandry
Still water creation and managenent
Cyprinid fish farming
Freshwater fish population survey and management
Experience in the fish management sector
|Stress to the fish can make them weak and vulnerable to contracting disease more easily. Although measures are taken to reduce and eradicate disease there is always a possibility of it lying dormant in the water waiting to attack vulnerable fish from ANY supplier. A medicine or quarantine tank is strongly advised as not to damage or infect your prized aquarium stock.|
|SO HOW DO I ACCLIMATIZE MY FISH? Just follow the easy steps below...|
|1. Open the box in a dim room and leave it for at least 15 minutes. If opening in a lighted area, partially remove the polystyrene box lid so that the fish are still partially covered. This is to get the fish more used to light after been in darkness for so many hours. Over 10 minutes slowly remove the polystyrene box lid.|
2. Remove the plastic bag of fish from the box slowly. Any sudden or fast movements may shock the fish.
If the fish do appear to be in shock, for instance they are swimming wildly in the bags or are sitting
motionless on the bottom, DO NOT WORRY.
Continue with this procedure which will help them recover SLOWLY, you will be surprised how bad they can seem and make a huge recovery within minutes. DO NOT tip the fish in if they arrive in shock. I know its tempting but this will only make them even more shocked resulting in death.
Leave the bags floating in the aquarium for at least 15 minutes.
3. At this stage you can add medication to your fish. If you are adding medication see 3a.
Open the bag and add the same amount of water from the tank as originally in the bag. Re-tie the bags or trap the end making sure there is enough oxygen for the fish to breathe and leave to float for 15 minutes to fully acclimatize to the aquariums water conditions. If at any point in the 15 minutes the fish seem to be gasping for air at the surface release all the air out of the bag and re-tie or trap the end making sure the bag is inflated to the maximum you can and proceed. Skip to 4.
|3a. When adding medication to the bag make the mixture in a separate container using your aquarium water and follow the correct dose on the medication packaging or leaflet. When the medication is mixed open the bag and add the same amount of medicated water as was originally in the bag. Re-tie the bags or trap the end making sure there is enough oxygen for the fish to breathe and leave to float for 15 minutes to fully acclimatize to the aquariums water conditions. If at any point in the 15 minutes the fish seem to be gasping for air at the surface release all the air out of the bag and re-tie or trap the end making sure the bag is inflated to the maximum you can and proceed.|
|4.After 15 minutes release the fish into a net resting on a container or bucket to catch the water. Lift the fish from the container or bucket using the net and release slowly into the aquarium. DO NOT release the water from the bag, container or bucket into your aquarium water.|
|SO HOW DO I TRACK MY PARCEL? Just follow the easy steps below...|
|1. After ordering follow the link given here www.apc-overnight.com to the APC website and stay on the home page.|
|2. Located on the left hand side of the home page are two boxes under the heading Track Your Parcel.|
|3. Enter your Delivery Post Code (the post code you are expecting the fish to be delivered to) into the relevant box provided.|
|4. Enter your Consignment Number (a number we E-mailed to you the same day your order was sent out) into the relevant box provided.|
|5. Click the TRACK button and you will be provided with a Consignment Summary, your Delivery Summary and a Tracking Summary|
We Accept The Following Payments
|1. Click: Add To Basket button This will bring up another tab or screen which will be your PayPal shopping cart.|
|2.You can then enter the quantity you require.|
|3. You can either click Proceed to checkout or Continue shopping and keep adding to your basket.|
|4. At any point you wish to remove an item open your PayPal shopping cart and tick the box under Remove next to the item.|
|5. PayPal, Credit and Debit cards can all be used through this website. Just click Check out in you PayPal shopping cart once you have added all the items you require.|
|6. You then need to log in to your PayPal account and click Commit to buy then Pay Now and your transaction will be complete. If you do not have a PayPal account see STEP 8|
|7. You will receive a confirmation email within 24 hours letting you know we have received your order and it will be dispatched as soon as all you stock is ready to be sent.|
|8. If you donít have a PayPal account donít worry. After you have clicked Check out in your PayPal shopping cart use the Don't have a PayPal account? Use your credit or debit card to pay column located on the left side of the screen. You will then be given further methods to pay.|
Fish will only be sent if healthy and eating . 99.9% of our orders will be sent out within the week they are ordered or the following
week at their latest. Bad weather conditions which mainly applies in winter months and a very select few wild caught or rare tropical
species, please allow 16 days for delivery to be sent out and in some rare circumstances it may take a little longer but you will be notified.
All fish are sent in oversized bags with oxygen and packed for at least 48hours. The bag will then be packed in a polystyrene box with heat packs and/or hot water (If necessary), in cold weather bubble wrap inside the box will also be used.
Deliveries are sent on an overnight couriers and all fish can be delivered to the MAINLAND UK ONLY. Recently the courier service we use have had to comply to some new rules and regulations which has meant some addresses can no longer be delivered to using APC couriers. This mainly applies to some areas in Scotland which include mainly the Highlands. For the postcodes listed below this means we will no longer be able to post livestock to these areas.
We can NOT post to the following postal codes
Dublin and Eire
Isle of Man IM
and any other postal codes via ferry or train.
|APC deliveries are dispatched between Tuesday and Thursday and received between Wednesday and Friday.|
It is the buyerís responsibility to research all fish before purchasing. If you are in any doubt
about fish try and research using search engines on the internet or do
not hesitate to email our team for assistance.
In some instances fish may not be sent due to weather conditions. If this happens we will inform you at the earliest opportunity. This is for the well being of the animals.
All pictures are for illustration only and it is strongly advised to research your animals before you purchase.
Many of our customers have more than one tank. We will not ask questions nor can take responsibility if an order contains a mixture of aggressive, non aggressive species, tropical, coldwater, amphibians or inverts which may fight or not survive together. If in doubt please email us for assistance.
This Postage & Packing cost cannot be refunded unless your order has not been sent.
The delivery service we use, APC couriers and any other courier service we may use are not part of our company therefore the driver, APC couriers and any other courier service can not be held responsible on any account or to check the fish on delivery and used as evidence for a refund. As stated above we will need picture evidence sent via email to email@example.com
If you refuse a delivery without picture evidence a refund will be void.
PLEASE MAKE SURE YOUR PAYPAL EMAIL,CONTACT NUMBER AND ADDRESS IS CORRET.
This is the information we use to send your order. If it is incorrect and the order has been sent this will mean a refund of the postage will not be possible as the service has been used. To get the order back to us in the fastest way possible we will have to pay the courier additional charges which may be billed to your account. This is for the live stocks health and welfare at mind.
We accept no responsibility if stung or bitten by any of the species for sale on our site or allergies caused by any species that sting or bite, please do you research before you place your order.
Buying items you adhere to the above terms and conditions.
|If in the very unlikely event fish arrive with you dead.To qualify for Refund/Replacement:|
You will need to send a
photograph of fish in unopened bag to firstname.lastname@example.org the day of arrival.
We ask for the pictures on the day of arrival as we cannot be held
responsible if fish die due to your water conditions not been correct or
if an order contains a mixture of aggressive, non aggressive species,
tropical, coldwater, marine, amphibians or inverts which may fight or
not survive together.
If the fish seem unhealthy or stressed for any reason please contact us on the day of arrival. If no contact is made the same day of arrival you may not be refunded for any fish which die the following day. The reason for this is that your water conditions may not be 100% therefore it is not our responsibility for you not providing the right care and / or conditions for your animals. We do not ask for a water samples before sending species sold on our website www.cheapfish.co.uk and we advise you do your research using search engines, books or and other means to provide the proper care for animals purchased.
Without the picture evidence as stated a refund/replacement may not be issued.
Water samples may be asked for to ensure your water conditions are correct which we will process in our on site lab. If chlorine or any other water soluble materials only found in freshly poured tap water is detected in your water sample provided when processed the sample will be void and a refund will not be given. A mature water sample is needed.
Buying items you adhere to the above terms and conditions.